Privacy Policy

Privacy Policy

What information we collect

When you use Naughty Bean Coffee’s order‑ahead service we may collect:

• Account details – name, email address, phone number, and password.
• Order information – items you order, delivery or pickup details, and payment information.
• Communication data – messages you send to us and our replies.

Why we collect it

We use your personal data to:

• Process and fulfil your coffee orders.
• Send order confirmations, receipts and status updates.
• Provide customer support and answer enquiries.
• Improve our services and send optional promotional offers (only if you opt‑in).

Legal basis for processing

Our processing is based on:

• Performance of a contract – fulfilling your order and providing related services.
• Legitimate interests – improving the website and preventing fraud.
• Consent – when you choose to receive marketing communications.

How long we keep your data

We retain personal data only as long as necessary:

• Account details – until you delete your account or we are required to keep them for tax/record‑keeping (typically 7 years).
• Order history – for 2 years after the order is completed, unless you request deletion.
• Marketing preferences – until you withdraw consent.

Who we share your data with

We do not sell your personal information. We may share data only with trusted service providers who help us run the shop (e.g., payment processors, email services). All processors are contractually bound to protect your data.

Your rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate information.
• Delete your account and personal data (subject to legal obligations).
• Restrict or object to processing.
• Withdraw consent for marketing at any time.

To exercise any of these rights, please contact us using the details below.

Contact us

If you have questions or wish to exercise your rights, email us at privacy@naughtybean.co.za.

Effective date

This privacy policy is effective as of 1 April 2024.