Terms of Service

Click & Collect Policy

How to Order

Place your order online or through our mobile app and select “Click & Collect” at checkout. Follow these steps:

Select your items and customise any drinks.
Choose a preferred pickup date and time slot (see “Pickup Window” below).
Complete payment securely online.
You will receive an order confirmation email with a unique order number.

Preparation Times

All orders are prepared fresh on the day of collection. Standard preparation time is 15–20 minutes after the scheduled pickup time begins. Complex or large orders may require up to 30 minutes.

Pickup Window

Pick up your order within the selected time slot:

Standard slots are 15‑minute intervals (e.g., 9:00 am–9:15 am).
Orders will be ready no later than the end of the chosen slot.
If you need to adjust the time, please contact us at least 30 minutes before the original slot.

Delays & Changes

If we experience an unexpected delay (e.g., equipment issues or high volume), we will notify you via the email or phone number provided. You may:

Agree to a new pickup time.
Request a refund or store credit.

We reserve the right to cancel an order if we cannot fulfill it within a reasonable timeframe, in which case a full refund will be issued.

Responsibility After Pickup

Once you collect your order, responsibility for the items transfers to you. Please check the order at the counter; any discrepancies must be reported before you leave the premises. We are not liable for damage or spillage that occurs after the order has been handed over.