Refund Policy

Refund Policy

At Naughty Bean Coffee we strive to provide fresh, high‑quality coffee for pickup. If you encounter an issue with your order, please review the guidelines below.

Order Issues

If your order is incorrect, damaged, or not prepared to the standards described, you may be eligible for a refund or replacement.

Cancellations

• Orders can be cancelled up to 30 minutes before the scheduled pickup time.
• Cancellations made after this window will be treated as a no‑show and are not refundable.

Timing of Refunds

• Refund requests must be submitted within 24 hours of the pickup time.
• Approved refunds are processed within 5–7 business days to the original payment method.

How to Request a Refund

1. Contact us using the details provided below.
2. Provide your order number, date of purchase, and a brief description of the issue.
3. Attach any supporting photos if the product was damaged or incorrect.
4. Our team will review the request and respond within 48 hours.

Exclusions

• Refunds are not offered for:
  • Changes in personal taste or preference.
  • Orders that were correctly fulfilled according to the receipt.
  • Requests made after the 24‑hour window.
• Gift cards and promotional credits are non‑refundable.

Contact Details

For any refund inquiries, please reach out to us:

• Email: support@naughtybeancoffee.com
• Phone: +1 (555) 123‑4567
• Address: 123 Brew Lane, Coffeeville, CA 90210